Get Valuable Customer Feedback With Feedback Widgets
Customer feedback is vital for a business trying to produce the product or service that the customer needs. Customer feedback not only guides managers’ informed decision-making processes, but is also essential for measuring customer satisfaction and customer loyalty.
Before you start collecting customer feedback, you need to know exactly why you want to receive customer feedback and how to ask customer satisfaction survey questions. Only when you achieve the expected results can you choose the smartest and best way to get customer feedback. Also, before you start the process, you should have segmented the customers so that you can use the appropriate method according to the characteristics of each group. Therefore, before starting to collect customer feedback, you should consider the following:
- Determine which part of the customer experience you want to improve.
- What will you do with the data you collect? It is important to follow what you learn from customer feedback. For example, if the design of your online store is confusing to your customers, you need to be prepared to invest and allocate resources to change the design of your site.
- Prepare your customer satisfaction survey questions.
- Decide which customer feedback method you should use based on customer segmentation.
Once you determine why you want to receive customer feedback and what you will do with it, it is time to get into business. There are various ways and different channels to collect feedback. However, if you are looking for the most direct and simple way to do it especially for your website, feedback widgets is one of the most effective ways to do so.
Easiest Way To Get Customer Feedback
One of the most effective ways to refine your site experience is through feedback widgets. Netmera allows you to quickly and easily create feedback pop-ups that you can embed on your site or app in a few simple steps. Netmera’s Widget Design Tool is designed with an easy-to-use interface that gives you full control of your widget elements. This way, you can create effective feedback pop-ups in just a few minutes.
Whether it’s a blog post, store product, web page, image or whatever element of your website that you want to be rated. It’s a super-effective way of getting instant feedback from your visitors, readers, and buyers, on the quality of your site’s content.
Netmera offers various options for you to create effective customer feedback for your website through its easy-to-use widget design tool. Some of them are as follows:
Emoji Feedback: It is a feedback collection technique that uses emojis (or emoticons). Users have to select a relevant emoji to share their feedback on a product or service instead of filing a survey. They choose emojis that express different reactions such as angry, happy, or sad to your simple questions such as “How do you feel about our website?”, or “How much did you enjoy your shopping experience?”.
Slider Rating: Rating scale questions offer a range of multiple-choice answers that map onto a numeric scale, such as rating customer support on a scale of 1-5.
Star Rating: It is a star rating system for your blog or website, a voting control which enables rating elements of content on your site by its visitors. You can get direct feedback on what your customers think or how much they enjoy the experience about your product or service on a scale of 1-5.