Advanced Customer Engagement Solutions for Telecommunication Brands

Create personalized experiences for your customers to drive loyalty and customer lifetime value.

Journey

CRM & Billing System Integrations

Fast Push Notifications

In-App Messaging

Survey & Feedback

Real-Time Data

Funnels

The Market Leader in Telco Industry

Click to explore the apps that trust us.

Real-time Triggered Campaigns

With Netmera’s powerful segmentation and targeting, notify customers based on their behavior on app or events at backend real-time. You can easily offer data add-on when their internet quota exceeds %80.

Centralized Notification Management

Managing a variety of legacy backend systems can be a blocker for you and disrupt the user experience.

Netmera integrates with your existing systems such as CRM or Billing and offers you a Centralized Omnichannel Communication Platform with a Contact Policy Management.

Upsell and Cross-Sell Additional Services with Personalized Campaigns

Tailor your campaigns and communication according to your customer’s needs, and segment them based on user behavior, interest, and demographics. Communicate with your audience the right way across channels.

Run Your Campaigns in The Most Agile Way

Create and run your campaigns effortlessly with ready-to-use templates on our dashboard.

Craft beautiful and attention-grabbing widgets in minutes or use other design formats such as floating bar, teaser, pop-up, or feedback button without having to wait for the IT department.

Maximize Customer Experience With Survey & Feedback Features

Create survey & feedback pop-ups in seconds.

Collect valuable insights on Customer Experience and optimize it accordingly. Guarantee a high NPS.

Ask your users to rate your app by redirecting users who rate well to the App Store.

Remind Customers of the App Capabilities

Remind your customers of the transactions they can perform through the application.

Guide them to the app for actions like bill payment, add-on data or SMS purchases, international packages while abroad with a push notification reminder.

Reduce call center expenses by encouraging customers to self-serve.

Increase Engagement and Nurture Loyalty with Netmera’s Journey Tool

Create 1:1 experiences that drive loyalty with the Netmera Journey Tool. Design the journey flows individually to every customer to increase engagement across channels. Use the power of automation to remind customers about their payments or campaigns and save time & resources.

Learn Drop-Off Points and Optimize with Funnels & User Paths

Analyze everything within your campaigns step-by-step and understand your weak points with Funnels. Figure out the reasons behind drop-offs and work on what needs improvement. Make decisions with real-time data analytics.

Drive Loyalty While Engaging Users

Offer discounts and giveaways with Spin-to-Win. Keep your users engaged and entertained at the same time. Proven to increase loyalty.

Complex Event Processing Integrations

AWS Data Pipeline

IBM Decision Manager Open Edition

Oracle Soa Suite

Microsoft SQL Server StreamInsight

Evam Continuous Intelligence Platform

Turkcell Digital Services & Solutions increased its Customer Effort Scores by 13% with Survey & Feedback.

Telecommunication and technology services provider Turkcell increased its customer effort scores with survey & feedback campaigns. With the help of Netmera’s drag-and-drop dashboard, the company could create and publish campaigns quickly and get instant customer feedback.

In just 10 months, the company increased its Customer Effort Scores by 13% and improved app store ratings by %50 while reducing churn.